contract termination on the moving day (leaving Germany)

[lavatrice]

Hi, 

I am trying terminate my contract for "Red Internet & Phone 250 Cable"  (=sent the kündigung via Umzugsservice at the Vodafone portal ) as I am leaving for my home country. It seems that the contract is only terminated three months after the moving date. In my case, I informed my move-out date as 7 Aug 2021, therefore the contract will be terminated on 7 Nov 2021. 

1. Why do I have to pay extra three months even though I won't be in Germany from August? How can I terminate the contract on the moving day (or, ealier than November)?

2. If it is really compulsory to continue the contract three months more even after I am leaving Germany, how can I pay for those extra three months? Currently, the internet fee is automatically taken from my german bank account, but I will close the german account before moving (=early August). 

[Lars]

Hi lavatrice,

the period of 3 months is regulated in the Telecommunications Act. You can also enter a non-German bank account via the customer portal. Alternatively, you can transfer the invoice amount manually and have the bank details deleted.

Best regards

Lars