Preis für Nichtrücksendung HomeBox

[jawadraees]

Dear Sir,

I have already sent the homebox to your given address but still, i got a bill from Vodafone saying I have to pay again

[reneromann]

Have you checked that the Homebox was received by Vodafone? You may simply do so by checking the tracking code that you (hopefully) got as you posted the box.

And did you return it in time, e.g. within 14 days from the end of the contract?

[jawadraees]

yes I have sent the device after knowing it I came to know after contacting Vodafone then I post a message here

I am also attaching the DHL receipt.

[Thomas]

Hi jawadraees,

the box has already been credited again and there is a credit of 105,03 Euro on your customer account.

Regards

Thomas

[jawadraees]

In fact, I have already paid 214,98€ on 14.05.2021 and now once again you require 105,03€ from me, and I am confused by this.

[Thomas]

Hi jawadraees,

you misunderstood me. There is a credit balance on the customer account.

Regards

Thomas