No Cable connection at new address change from Cable to DSL

[Abinav]

Hello Community,

As this is my first post here, I kindly request you to excuse me if this post doesnt come under the proper thread. 

I am a Vodafone Kable customer. I have moved my residence recently. But there is no Cable connection at the new address. I have given a Umzug Auftrag and it went smoothly. There is only a DSL connection at my new house. 

I would kindly request to know the procedure for changing Vodafone Cable to DSL connection. I need to work from home and my employer is running out of patience. So Would really be good if anyone can help me with this as soon as possible. 

Best regards,

Abinav. 

[Stephan]

Hi Abinav,

thanks for your pm, especially the second one with the email of your landlord.

So at least we can cancel the cable internet contract immediately. For the DSL-contract I'll inform the responsible colleagues again.

Regards

Stephan

[Abinav]

Hi Stephan,

Thank you. 

I am looking forward to it. 

Regards,

Abinav. 

[Abinav]

Hello Stephan, 

I got an email from Vodafone cable Deutschland. They have cancelled my internet contract effective immediately on 16.07.2021. 

I would like to thank you for your help. 

How should I proceed further ? Do i contact Vodafone DSL with the same customer account and details that I had for cable ? Or should I apply for a completely new DSL internet connection for my current address? 

I will send my router and its contents back to Vodafone on 17.07.2021. 

Looking forward to your reply. 

Regards, 

Abinav. 

[Nancy]

Hello Abinav,

return our device within 14 days.

You can apply for a DSL connection online. You will then also receive a new customer number for this contract.

Best regards

Nancy

[Abinav]

Hello Nancy,

Thank you.

Best regards

Abinav. 

[Nancy]

Hello Abinav,

if you want, I can also pass it on and you get then a callback because of a DSL offer. Write me best still a mobile number and when you are best to reach by PN. Meld you afterwards again here in the thread.

Best regards

Nancy

[Abinav]

Hello Nancy, 

Thank you for the suggestion. I am still browsing through plans. I will apply for a new contract online once I find a suitable plan. 

Regards,

Abinav.  

[Nancy]

Hello Abinav,

okay, then think it over in peace.

Give me some final feedback on whether everything else has been clarified for you.

Best regards

Nancy

[Abinav]

Hello Nancy,

Yes. The conversations were very helpful. It resolved my problems. I would like to thank both Stephan and you for the help provided. 

Regards, 

Abinav. 

[Nancy · Accepted solution]

Hello Abinav,

I am very happy that we could help you.

I will close your thread. If you ever need help again, feel free to open a new thread.

Best regards

Nancy