New vodafone contract provided with false information about previous contract cancellation

[FalseInfo1]

Hi team,

I have already sent a mail on 08.06.2021 to the customer service team regarding a vodafone connection which was provided by an agent who visited my apartment with false information.

Attached letter contains all the information with regards to the mislead situation.

Appreciate if this can be resolved ASAP as i am now in a situation where i am paying for two internet connections.

  

Edit: Removed attachment with personal data. Please do not distribute private data on the internet. Team Community

[Thomas]

Hi FalseInfo1,

we'll be happy to take a look at it. Can you please tell us which federal state you come from?

Regards

Thomas