Keeping the cancelled contract

[K_Shevchenko]

Hello there,

have troubles reaching the hotline, therefore will ask this question here (sorry for English). I have an active Unitimedia contract (cable Internet), which lasts until August 2021. Due to issue with Internet this summer I requested a cancellation and got a new provider. Received a confirmation letter, that my contract will not be prolonged, after it expires in August 2021. But I have to admit, that internet by Unitimedia is still better than the alternative, so now I want to recall back my cancellation, and keep my contract with Unitimedia - I do not want it  cancelled as of August anymore, I'd rather had it prolonged further.

What I need to do, to revert my decision and keep the contract?

Thanks you.

Cheers!

[K_Shevchenko]

Would be cool if someone from Unitimedia answered here with the advice. It is impossible to get the answer on the hotline - I was waiting is up to 30 min with no reply and was hanging up. This is a bit ridiculous.

[Ida]

Hey K_Shevchenko

Send me a PM:

full name

date of birth

full address

customer number

Please post here again once the PM is out.

Best regards
Ida

[K_Shevchenko · Accepted solution]

Hi Ida,

Thank you for answering here. Several days ago I finally succeeded to reach the hotline and explain what I wanted - it is resolved now with the help of a lady form custoemr service.

I now got a new contract and the new device (came by post).

Thank you for offering your help here, though I had my issue resolved.

Have a great week ahead.

Kindest regards,

Karen.