Contract Cancellation Urgent

[Animesh]

Hi

I've already requested termination of my contract. However I have received contract cancellation confirmation from August 2021. I have already requested for termination in December 2020. Since I would be moving out of Germany in next week do I need to still pay until August? This is unfair as I have informed about termination 4 months before. Please note my bank account also won't be active. I am trying to reach customer care via phone I'm not been able to.  

When I approached store I was mentioned that with abmeldung document my contract will get canceled from March. 

Can you please confirm this .. What do I need to follow?

Thanks 

Animesh 

[reneromann]

In accordance with the telecommunications law, you have to pay for at least 3 more months beginning by the day your movement notice is received by Vodafone but the earliest beginning by the day you move. This also includes that you have to provide (official) proof that you've moved - e.g. a copy of the deregistration letter.

So if you leave Germany next week, it'd be 3 months starting by next week, not earlier, even if you noticed Vodafone in December last year.

[Animesh]

Can anyone from Vodafone please support here?

Please note my bank account will be closed. 

[Animesh]

Thank you 

Any idea about prepayment of Vodafone as we need to close bank account?

Which address do we need to send documents and device?

[Stephan]

Hi Animesh,

if you only send a cancellation then it will be confirmed to the end of the regular term. If you want to report a move, please have a look here in this thread.

You should keep the bank account open until the contract ends to avoid further complications.

Regards

Stephan

[Animesh]

Hi @Stephan

I have already filled the form. Can you please check what else should I do from my end. Customer care redirected to this forum. Expecting o get this resolved the earliest 

Thanks

[Grit]

Hello animesh,

which form did you fill in? You have to use the relocation form, not the normal contact form. In the relocation form, you do not have to write any free text, which is why a reference to the forum is unnecessary due to the English language.

This has also worked for other English-speaking customers so far.

Regards

Grit

[Animesh]

Yes I have filled relocation form . Can I ping you details from my side if anything is required. Can you please check ?