Cancelation of the contract

[Nikita199]

Der Vodafon support team,

I booked DSL internet a couple of weeks ago,  but so far haven't received parcel with modem,

Now I've already connected to another provider and just want to cancell my previous order, but I relly don't know how

I've called on your support line but noone wanted to talk in English

How can I cancell my order?

Customer number: ***

Edit: @Nikita199 Deleted customer number

Thank you

[Nikita199]

Hi Stephan,

I'm sorry, I was in a rush

I didn't reject the parcel(in last message I meant "yes, please reject this parcel for me")", I didn't get it because it's a new flat and there is not my name or surname on the door, so I guess delivery agent just couldn't find us...

So if you can take care of everything - thank you very much, otherwise just let me know what should I do

Thanks a lot and best regards,

Nikita

[Nikita199]

Hi Stephan,

I'm sorry, I was in a rush

I didn't reject the parcel(in last message I meant "yes, please reject this parcel for me")", I didn't get it because it's a new flat and there is not my name or surname on the door, so I guess delivery agent just couldn't find us...

If you can take care of everything - thank you very much, otherwise - just let me know what should I do

thanks a lot and best regards,

Nikita 

[Stephan]

Hi Nikita199,

ah okay. New flat, no name on the bell ring, that was it.

But anyway, the cancellation is set. And you'll get a confirmation.

[Nikita199]

thanks 🙂 

[Nancy]

Hello Nikita199,
 

do you have another question or may I close the thread?

Best regards

Nancy