Bridge Mode option not available in myKable Interneteinstellungen

[eltonk]

I'm a new customer and I'd like to switch to Bridge mode, but when I go to the Interneteinstellungen, there is no option to setup the bridge mode, only a description about "HomeBox".

I have friends with the exact same contract, and they have this option enabled. Why is it not shown to me?

Please, activate the bridge mode to my account. No questions are needed, just activate it.

I have a firewall/router ready, just waiting for it.

Thanks

Elton

[Claudia]

Hello eltonk,

unfortunately, a few questions are needed. Do you have a router or a Fritzbox? There is no bridge mode for the latter. For how long is your device connected? It may take up to 48 hours until all settings are enabled. In which federal state do you live?

Regards,

Claudia

[eltonk]

Hi Claudia,

I have a Sophos-XG Router/Firewall connected 24/7 that I want to use. Please, activate the Bridge mode to the modem. 
I'm trying to do myself since 2 weeks, but I only can see the attached option.

I'm from Berlin.

Please! Swich to Bridge Mode!

[eltonk]

Please see attached screenshot

[Claudia]

Hello eltonk,

if the mentioned router is used after the Vodafone router and not as an own device directly on the antenna socket, I can have a look at that. Please send me a private message that contains your customer number, the name and birth date of the contract owner and the complete address. Reply here again after you sent the PM.

Kind regards,

Claudia