Auftragsbestätigung

[Mohi]

Dear Community,

I have been using Red Internet & Phone 1000 Cable since December 2021. A few days ago, I sent a letter to Vodafone customer service to disable the security option and confirm that I want to use 1000 Mb from the 7th month of my contract. I have received a confirmation email with different details. It's a new contract for 100Mb (I requested 1000 Mb) with enabled security. 

Could you please help me with this matter?

Sincerely,
Mohi

[Grit]

Hello Mohi,

if you've already booked 1000 Mbit/s, you can't switch to 1000 Mbit/s. That doesn't make sense either, since it's the same speed. Your intention behind this is not quite clear. You can only switch to a smaller rate after the 7th month, and that's exactly what was done. You can cancel the security package in your customer portal or via the contact form.

Regards

Grit