Which contract do you have? (e.g. Internet + telephone 100) 1000mbs with telephone
•Which modem/router do you use? (e.g. Hitron) fritzbox
•Do you use a rental device from us or do you have your own device? rental from VF
A technician was able to come out on Tuesday and identified the issue as a problem with the cable entering the apartment. Therefore, there was no signal in any of the available connection ports. He was not able to solve the issue due to the landlord not being able to come to the apartment. Another appointment is now set for Friday, with the solution being to run a new cable into the apartment.
Thank you very much for your assistance and response to my post!!! I am very hopeful that all will be solved on Friday.
•Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of Packetloss or ping problems
•How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)
•Which browser do you normally use? (e.g. Firefox)
•Which operating system do you have on your computer? (e.g. Windows)
•Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)
•Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.
