New Router Activation

[sinad]

Hello there,

I am sorry I write this in English. I hope you can still help me.

I recently bought a new Kabel Router to send my old one to a service. In the mean time, I would like to use the new one so I still have access to the internet.

Unfortunately, I am not able to connect to the internet with the new router. When I connect the network, a kabelmodemaktivate.vodafone.de page pops up but after a minute or two, it says page doesn't exist and says call vodafone.

How can I use my new router with my existing Kabel contract?

Best,

Sina D.

[RobertP]

I assume your new router is a Fritzbox

what is the acticle number on the backside?

[sinad]

@RobertPyes, it is a FritzBox and the artikel number is 2000 2965.

[RobertP]

that's the right one  👍
try again to reach

https://kabelmodemaktivieren.vodafone.de

and do not use external DNS Servers - otherwise the activationportal is not reachable
if you access the portal via wifi, ensure that your device keeps connected to the fritzbox

better use a LAN cable during activation

[sinad]

@RobertP 

I used LAN cable and still couldn't reach to the website. It took almost 5 minutes to load the page and I was able to monitor the internet connection from the web developer tools of Chrome but eventually the connection timed out. Please see the screenshot below.

I don't think I changed my DNS settings but just in case here is my OS settings,

Do you think I can change the timeout settings? Or anything else I can do to fasten the connection other than using LAN cable?

Best,

Sina

[RobertP]

are there any other devices connected to the fritzbox while you try to reach the activation portal

[sinad]

@RobertP 

I was able to connect this time! There were some other devices connected as well. Unplugging them seem like did the job. Thank you so much.

Unfortunately, I am still not able to aktivate the modem. It asks me for an activation code and seems like my existing one doesn't work anymore. I requested a new one but seems like it is send by post and it is gonna take some time.

Is there a way to get the activation code digitally so I don't have to wait for the post?

[RobertP]

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@sinad  schrieb:

Is there a way to get the activation code digitally so I don't have to wait for the post?

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unfortunately no  😞

[sinad]

@RobertPthen we have to wait!

Thanks a lot for your support!