Internet disconnects multiple times daily
S_J
Smart-Analyzer
Smart-Analyzer

Our internet (Red 1000) was relatively stable until Monday 4-10-21. However, it went out last Monday for several hours. Tuesday we walked through the troubleshooting guide in the Vodafone app and it started working again, but only for about 2 hours. Since then it has cut out after working for a little while. We find that overall it is cutting out maybe 5-10 times a day that we notice. Other times it is working as expected. Other times it is working very slowly.  If we unplug the modem/router for 3 minutes and then replug it in, it will often start working again.   

1 Akzeptierte Lösung

Akzeptierte Lösungen
Moni_GK
Moderator:in
Moderator:in

Hello S_J,

 

the error here is a return path interference. This is an interference signal on the line. My colleagues are on it.

I have taken up a ticket so that you will be informed about the completion of the fault. Unfortunately, there is no info yet how long it will take.

 

Greetings Moni

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Lösung in ursprünglichem Beitrag anzeigen

1 Antwort 1
Moni_GK
Moderator:in
Moderator:in

Hello S_J,

 

the error here is a return path interference. This is an interference signal on the line. My colleagues are on it.

I have taken up a ticket so that you will be informed about the completion of the fault. Unfortunately, there is no info yet how long it will take.

 

Greetings Moni

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