am 14.10.2021 15:31
Our internet (Red 1000) was relatively stable until Monday 4-10-21. However, it went out last Monday for several hours. Tuesday we walked through the troubleshooting guide in the Vodafone app and it started working again, but only for about 2 hours. Since then it has cut out after working for a little while. We find that overall it is cutting out maybe 5-10 times a day that we notice. Other times it is working as expected. Other times it is working very slowly. If we unplug the modem/router for 3 minutes and then replug it in, it will often start working again.
Gelöst! Gehe zu Lösung.
am 18.10.2021 09:36
Hello S_J,
the error here is a return path interference. This is an interference signal on the line. My colleagues are on it.
I have taken up a ticket so that you will be informed about the completion of the fault. Unfortunately, there is no info yet how long it will take.
Greetings Moni
am 18.10.2021 09:36
Hello S_J,
the error here is a return path interference. This is an interference signal on the line. My colleagues are on it.
I have taken up a ticket so that you will be informed about the completion of the fault. Unfortunately, there is no info yet how long it will take.
Greetings Moni