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Frage

2

Antwort

3

Lösung

Promised promotion hasn't been applied
eugenekl
Daten-Fan
Daten-Fan

Hi everyone,

I've applied for Vodafone DSL 100 contract using a promotion that should have given me 6 months for free and zero installation costs. During the installation process, Vodafone service called me and asked about switching to DSL 50 as this was the maximal bandwidth they could provide.

We explicitly discussed the promotion, otherwise, I'd prefer another provider. The operator promised that 6 free months and zero installation cost will apply to DSL 50 as well.

One month later, I've been billed over 63 euros - like it was a regular contract without promotion. Numerous calls on the hotline didn't help - either they don't speak English or they can't activate it back.

Is there anything I can do now?

Thank you.

2 Antworten 2
Andre
Ex-Moderator:in
Ex-Moderator:in

Hey eugenekl,

i'm sorry that you've had such an unpleasant start with your dsl contract.

Please send me a private message with your dsl customernumber / password.
I'll have a look into this.


To send me a private message,  click on my name / avatar -> then the big red button on the right side "Sende eine private Nachricht".


Cheers,
Andre

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Thank you, Andre! I've sent you a message.