English support/cancelation contract (processing status)

[DanIonut]

Good afternoon,

I have a DSL contract under processing status.

I had the installation day at 08/02,I took a day free to wait for the tehnical service.

They supposed to come between 12:00 - 17:00.

At 17:00 I found out that they'll not arrive anymore,and I'll have  new appointment on 14/02.

I cannot afford to ask for another day free from work to wait for them on 14/02.

Because the contract is still in processing status,please cancel my contract.

(I wrote already a mail to widerruf@vodafone.com,did not receive any feedback by now.

I also tried the contact form from the website,did not receive a feedback either)

Can you please cancel my current contract?

In the near future I'll most likely get a Gigabox,it's more easier for me. 

Kind regards,

Dan Ionut

[Norman]

Hey DanIonut,

It's a shame you canceled. With another provider, however, a technician from Telekom will have to come to you. I'm sorry it didn't work out for us the first time.

Your e-mail to widerruf@vodafone.com was correct. Currently it takes longer to get an answer. Please be patient.

Best regards
Norman