Kein Internet 3 Fehlercodes 10245 Berlin

[Tyler2]

My internet is not working anymore without touching the router or the cables.  Now I get 3 error codes and it stays offline. The router is working properly, it can not connect to the internet.

Error code FC812. Please check the wiring of your telephone jack and the DSL connection
error code FC814. There is currently no internet connection available.
Error code FC 830. No device was detected on the LAN ports.

Google Translate for this post . I can not navigate through the menus.

[Tyler2]

Ich bin zu 100% sicher, dass alle Kabel richtig angeschlossen sind.

[Tyler2]

Das Problem bleibt weiterhin bestehen. Ich brauche bitte Hilfe. Genau das gleiche ist vor einem Monat passiert. Dies ist ziemlich inakzeptabel, warum bezahle ich für das Internet, wenn Sie kein Internet für mich bereitstellen?

[Tyler2]

Mein Internet funktioniert nicht mehr, ohne den Router oder die Kabel zu berühren. Jetzt bekomme ich 3 Fehlercodes und es bleibt offline. Der Router funktioniert ordnungsgemäß, er kann keine Verbindung zum Internet herstellen.

Fehlercode FC812. Bitte überprüfen Sie die Verdrahtung Ihrer Telefonbuchse und den DSL-Anschluss
Fehlercode FC814. Derzeit ist keine Internetverbindung verfügbar.
Fehlercode FC 830. An den LAN-Ports wurde kein Gerät gefunden.

Google Translate für diesen Beitrag. Ich kann nicht durch die Menüs navigieren.

[DanyG]

Hello Tyler2,

I think it's better if we write in English.

In this case we need to generate a trouble ticket because it sounds, as if your DSL access is not working at all. There is no signal the router receives.

Can you give us the required information from here please?

Another possibility is to call 0800 172 1212 and record the fault.

BR,

Dany

[Tyler2]

Hello,

After trying for few hours I managed to get in contact with Vodafone Customer Service and managed to create a ticket.  

I filed an error report yesterday and my ticket got created. Today I have received a message :

Statusmeldung zur Störung : TA00000xxxx 

Sehr geehrter Vodafone-Kunde,
Ihr Anschluss ist von einer regionalen Störung betroffen. Maßnahmen zur Behebung wurden bereits eingeleitet. Ein Technikereinsatz bei Ihnen vor Ort ist zur Zeit nicht notwendig.

Freundliche Grüße, Ihr Vodafone-Team

However, when I check on https://www.vodafone.de/hilfe/alles-zum-netz.html : It says Das Ergebnis: In Ihrem Fall ist uns keine Netz-Einschränkung bekannt.
for my rufnummer.

Can you please confirm that they are working on the issue?

I did not change anything with my router or cabling, one moment it was working then it just stop. The situation right now is sometimes I get a connection (get an IP address, but can't connect to internet) and sometimes it just says router can't connect to the internet at all.

Best,

Edit: Please do not post personal data in public

[DanyG]

Hello Tyler2,

as I see, the trouble ticket is in process. There are a few more people with the same problem. Please have a little bit patience, we're finding a solution shortly.

BR,

Dany

[Tyler2]

Hello Dany,

Thank you very much for your response. I still do not have a timeline for the solution. What is the estimated time for the fix? Although I am paying for it, I do not have internet at my place for 4 days now.

I can not access any "my product information" on myvodafone website. Search as:

• Request a MIC 
• My tariff inormation

When I click on this, it says, "There's an error, please try again later."

I sometimes work from home and require internet. That is why I had to buy a hotspot service from Telecom to continue working. I know you are not the one to blame for this. But could you please lead me to terms & conditions contract of this service? Will I atleast get a discount for this month?

Best,

[Tyler2]

Few seconds ago I have received a SMS telling that problem should be fixed now. I am not home right now but will check in 3-4 hours and update on this thread.

Thanks,

[Tyler2 · Accepted solution]

Ok everything is working now.

Thanks for everything