Mobilfunk not canceled

[renankcb]

Good afternoon. I'm having a problem and I need help. I moved from Germany on 01/01/20 and did the "Kündigungsbestätigung" with Vodafone. I was given 3 months to cancel. So far so good. But today I found out that only "Kabel Deutschland" was cancelled and "Mobilfunk" was not. I have the ''abmeldung'' and the cancellation request (which was sent here by the forum and I got back by email). Could you help me please? I'm in Brazil and I'm not happy to call Germany.

[MichaM]

Hi renankcb,

Thanks for taking part in the Community and addressing your issue here.

You have sent 2 separate cancellation orders, one for Kabel and the other one for your mobile services, right?

Please let me know the mobile number via private message and I will settle this for you.

Regards

Micha