Ausland

[Gabriel2]

Hello my phone number is xxx,

And I activated a option MinutenPaket EU 120 for 5 euro monthly but when I try to call in Europe is say that I have to speak with customers service, is there  a problem or what. 

Thank you and have a nice day 

EDIT: phone-number removed for privacy reasons. BerndD, Mod.

[reneromann]

The question is: What exactly do you want to do?

A) Are you abroad/roaming and try to make calls to Germany and/or other countries in the EU?

-or-

B) Are you in Germany and try to make calls to EU countries?

As far as I know, the "EU Minutenpaket 120" is only an option for scenario B) that allows you to call EU countries from Germany for a fixed price - it's NOT designed for calls from abroad/roaming in scenario A)!

[Gabriel2]

Scenario B

[HeikeF · Accepted solution]

Hi Gabriel2,

I will check this for you if you send me a private message with phone number, customer ID and link to your thread here.

Kind regards

Heike

[HeikeF]

Hi Gabriel2, 

thx for marking this thread as "solved"

Now it´s closed. 

Kind regards

Heike