Unexpected charge for GigaCube Flex

[hsoochun]

Sorry about writing this in English.

I started having GigaCube Flex contract since June 2018, and I have 2 problems regarding the billing.

1. I have Vodafone mobile contract (Red S), so I was expecting 10 euro discount. I also told this when I signed up. I'm receiving ful price of 34.99 euros. What is going on?

2. I did not use GigaCube for a complete month (more than 6 weeks). I unplugged the device and even removed the simcard from it. However I received a bill saying that I have to pay. GigaCube Flex is the option that I do not need to pay if I do not use, as far as I know.

Could anyone please clarify what is going on or contact me directly?

Thank you.

[BerndD]

Hi hsochun,

1: do you get the bill for both contracts in one? This is a prerequisite for the discount.

2: the base price is calculated as soon as the GigaCube is used in the billing period. The billing period is individual and you'll find it on the bill.

Regards

Bernd

[hsoochun]

Hello BerndD,

1. Unfortunately not. I request for this when I purchased the contract and double checked, but looks like it is not done! ;( Could it be possible to get this reimbursed? As it was promised, confirmed by the person but not done.

[HeikeF]

Hi hsoochun,

to check this please send me a private note with your customer-ID and the password.

Have a nice weekend.

Heike