internet connect is not stable

[woo]

the internet connection is too unstable. 
everyday, the internet did not connect during a few hours and re-connected a few hours. 
this situation repeat everyday. when internet is not connecting, the lights of the router just blinking.

sometime, the internet did not work for a whole day. 
I have had contact with vodafone custumer center several times and they just said there was no problem. 
so i try to wait just solved. but it has not been solved from last 6 month

[Claudia]

Hello woo,

I'd like to check your connection, please send me a private message that includes your address, customer number and date of birth. Answer here again after you sent the PM.

Kind regards

Claudia

[woo]

hallo, claudia, 

I sent the email about my infor you requested.

thanks

[Claudia]

Hello woo,

your modem is offline at the moment, but other modems in the building are not, although they have a bad signal. So I would like to send a technician that checks the line and replaces the modem, if necessary. May I forward the telephone number that ends on ***515 so he can call you to make an appointment with you?

Kind regards,

Claudia

[woo]

yes. please. 

and it could better, the technicain can speak english. 

[pRo-Marco]

Hi woo,

your modem is online again. Does it work now? The signal seems to be okay.

A technician is not needed at the moment.

Kind regards

Marco

[woo]

as i told you, the internet just keeps on and off every day. 

even i didn't do anything.

for now, it is not working. 

please keep monitoring and solve this problem. 

[Jens]

Hello woo,

at the moment, the connection is also online.

Did you use a timeswitch for the cable-router or the socket?

If we instruct a technician and he find out, that the problem is your fault, it cost 99,50€. Only he find out, that's our problem, it's free for you.

Regards

Jens

[woo]

no, i didn't use any timeswitch. 

if a technician find out it is your fault, can i pay back for time internet didn't work?

and i just worry about when a technicain come to check my internet, the internet work well and he just say there are no problem. but after he will leave the internet don't work again. 

i jsut want to make sure, a technician check everything, even the internet is work at the time he come here. 

[woo]

and for now. 

in router configure page.

the router status is operational, but internet does not have any signal. 

so I just attach the screen shot