Frage
Antwort
Lösung
am 13.07.2019 14:25
Hi there!
I've always used VPN for everything I do online. I signed up for Vodafone Cable 500mbps a couple weeks ago and whenever I try to stream a 4k video or even download something, my connection dies and the router restarts.
The router is an Arris TG3442DE.
I tried calling the hotline, but my German is very basic so I wasn't able to get passed the machine to an agent 😞
Can someone help me?
am 14.07.2019 17:54
Hi gfnogueira,
does your VPN supports IPv6?
Kind regards
Marco
am 31.07.2019 11:04
Hi Marco,
Thanks for replying! I just checked and they do not support IPv6 yet 😞
Do you think disabling IPv6 in my router would fix this?
Best regards,
Gabriel
am 01.08.2019 12:13
The router should not restart just because the VPN does not support IPv6. Does the router restart even if you don't use a VPN?
Regards
Wallace