Router keeps restarting

[gfnogueira]

Hi there!

I've always used VPN for everything I do online. I signed up for Vodafone Cable 500mbps a couple weeks ago and whenever I try to stream a 4k video or even download something, my connection dies and the router restarts.

The router is an Arris TG3442DE.

I tried calling the hotline, but my German is very basic so I wasn't able to get passed the machine to an agent 😞

Can someone help me?

[pRo-Marco]

Hi gfnogueira,

does your VPN supports IPv6?

Kind regards

Marco

[gfnogueira]

Hi Marco,

Thanks for replying! I just checked and they do not support IPv6 yet 😞

Do you think disabling IPv6 in my router would fix this?

Best regards,

Gabriel

[Wallace]

The router should not restart just because the VPN does not support IPv6. Does the router restart even if you don't use a VPN?

Regards

Wallace