Return of Old Router as New Router has been delivered

[Fijo_Francis]

Hi Team, @Jens 

My current Kundennummer : ***.

Now one of the vodafone agents have come to my home and made a new contract for a new plan and they have given a new Router. and the Kundennummer is ***

What is the process of returning the old router. Can you please help ?

EDIT: customer number deleted

Edit2: @Fijo_Francis thread moved to right board. Lars

[Fijo_Francis]

Hi @Lars ,

Thank you very much for your efforts.

Really appreciate your gesture for sorting out this issue.

I had one query. As the new contract now has started from the 10 March 2020 , and as i have already paid my rentals under my old contract for March and April 2020. Will the money paid under old contract for (March & April 2020)  will be refunded back to me , as I am paying for 2 connections even though I have actually used only 1 connection during March & April 2020.

Thanks in Advance.

Fijo Francis C

.

[Tina]

Hello Fijo_Francis,

we charge the fees until 18th of april. We cannot offer you a refund. Sorry.

Best regards

Tina

[Fijo_Francis]

hi @Tina and @Lars ,

@Tina  : Ideally you should not have charged me for all the mess created by consultants who visited my home for a single connection with 2 contracts. Anyway , its fine . 

But now  I have a new surprise  , i recieved on 5th June the following devices at my home .

2 piece of GiGa TV OTT Box and 1 piece of GigaTV 4K Box. - Total of 3 boxes.

Can you please let me know why this has been sent to me. i have never ordered Giga TV.

Thanks

Fijo Francis Chiriyankandath

[Thomas]

Hi Fijo_Francis,

the consultant was probably of the opinion that you also need TV contracts and has booked the full program. We can cancel that for you.

Regards

Thomas

[Fijo_Francis]

Hi  @Thomas ,

The contract created only mentioned (Red Internet & Phone 1000 Cable) in Feb / March 2020. I dont know where this GIGA TV popped up and that aslo in June.

Sorry to say, but i am not happy for all the confusion created from the start of the contract.

Please help me with the following requests: -

1. Kindly cancel GIGA TV connection at the earliest.
2. Pls cancel my Vodafone security package.

Thanks

Fijo Francis

[Lars · Accepted solution]

Hi Fijo,

I have revoked the contracts on GigaTV. You will receive written confirmation within the next few days. The fees will be refunded automatically.

I have cancelled the security package. You will also receive a written confirmation within the next days. So everything should be fine.

Best regards

Lars