Frage
Antwort
Lösung
am 15.12.2019 17:00
Dear Moderators,
My contract finishes on 02.01.2020 and I have to return the modem. I am not available to return it within the first 14 days after the termination date. Therefore, I want to return it now to avoid penalizations but i dont have Retourenschein. Could you please authotize it so that I can return the device on time.
In the website MeinKabel / Meine Vertragsdaten /Internet Phone /Gekündigtes Produkt, it shows:
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am 16.12.2019 14:20
Hi Walrus,
as @Kurtler has already mentioned, please send the modem to the given address.
You can send back your modem before the contract ends.
Regards,
Jens
am 15.12.2019 17:09
An early return of the modem is not possible.
If you no longer have a return sending slip, you must send it back at your own expense.
The return address is:
Vodafone Kabel Deutschland
c/o DHL Paket
Am Tower 222
90475 Nürnberg
Kind regards
Kurt
am 16.12.2019 14:20
Hi Walrus,
as @Kurtler has already mentioned, please send the modem to the given address.
You can send back your modem before the contract ends.
Regards,
Jens