Overbilled - Customer form not working

[Happy77fr]

Hello,

I'm trying to fill in a complain on your online form but I'm getting blocked on:

Which product is your question in connection?:  *  

 unsubsidized

 Prepaid (CallYa)

 Landline and DSL

 LTE

 Vodafone TV

Please check your input

Whatever I'm putting, I'm not going to the next screen, ....

My complain is about being overbilled since april 2019 for ADSL 16 of 29.99 euros only ask. I would like to get reimbursed the difference.

Thank you

C.

[Jens-K]

Hi Happy77fr,

you are welcome to tell us your request here. Which invoice item is wrongly calculated? Has a discount possibly expired?

Regards,

Jens

[Happy77fr]

Hello Jens-K,

I summarized the issue below: since April I wanted the 29.99 euros ADSL 16 only contract. The execution on Vodafone side is different.

Here is a high level summary:

                Bill         My ask by email          Vodafone execution           Price difference
Mar-19    44.65     ADSL 16 + TV              ADSL 16 + TV
Apr-19     36.37     ADSL 16 only              ADSL 16 + TV                      6.38
May-19    29.99     ADSL 16 only              ADSL 16 only                       0                       Got what I wanted!
Jun-19     42.63     ADSL 16 only              ADSL 50 + TV                     12.64
Jul-19      46.97      ADSL 16 only             ADSL 50 + TV                      16.98
Aug-19    45.16      ADSL 16 only             ADSL 50 + TV                      15.17
Sep-19     32.97      ADSL 16 only             ADSL 16 only                       2.98
                                                                                For reimbursement 54.15

Thank you for your help

C.

[DanyG]

Hi Happy77fr,

ok, let's have a closer look on your customer account. Please send me a private message with your customer number and password.

BR,

Dany