New contract

[Jose458763]

Hello

Can someone please help me 

I need to know  what is the status of my new contract if I can carry on using the same fritz box I have etc 

I keep geting diferent emails  on the phone the person said I could still using the same fritsz box no need to installs anything again 

[Thomas]

Hi Jose458763,

please give us some more information. What kind of contract do you have and which hardware should be used?

Regards

Thomas

[Jose458763]

Hello I had a 2 year contract for home internet

before that was expired I did a new contract with mobile sim card too Giga combi

the agent I spoke on the  phone said I would keep the same fritz box I have 6490 I think is call not sure

so no new hardware would be need no need to set up new conection 

but I got an email saying new hardware would be send to me I call back and said that I want to use the same stuff I have now 

so they said ok and cancel the sending of new hardware

so I call again and they confirm I would keep using the same connection I have with same fritz box no need to change 

but now I am afraid but conection would just drop and I would need to set up the connection again etc

can you please confirm what they said over the phone that all stay the same in terms of me keeping the hardware in place with the connection I have to the new contract?

[Thomas]

Hi Jose458763,

let's take a look on the contract. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Jose458763]

Hello Tomas

many thanks I sent you my customer number via PM 

[Thomas]

Hi Jose458763,

the contract is the same and you can use the hardware further.

Regards

Thomas

[Jose458763]

Great news

Many thanks Tomas

[Thomas]

Hi Jose458763,

do you still have questions or can the posting be closed?

Regards

Thomas

[Jose458763]

Hello Thomas,

you can close the post. Again many thanks for your help