Moving Home

[aph324]

Hi,

I am moving home in Munich and wanted to transfer my cable internet with me if possible. 

I filled in the online form and it said to call but I was wondering if I could do it online as my German is still improving?

Best Regards.

aph324

[Thomas]

Hi aph324,

the cancellation has been processed. You will also receive a confirmation.

Regards

Thomas

[aph324]

Hi,

I got a letter saying I needed to call in. Is there a problem or is it just trying to get me to stay?

Best.

Aph324

[Stephan]

Hi aph324,

no, you don't have to call the customer service. It's a standard text in the cancellation confirmation.

Regards

Stephan