Kabel Cancellation

[Giacomo10101]

Hi,

I recently moved out of Germany and I submitted a cancellation request few weeks ago, when I received my abmeldung confirmation; I received a confirmation emai from Vodafonel with vetragsende 4.8.2020. Can you please clarify when the contract is actually cancelled and by when I need to send back the cable device?

Many thanks,

[Thomas]

Hi Giacomo10101,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Tina]

Hello @Giacomo10101,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Lars]

Hi Giacomo10101,

I'll take over for Tina.

You told us on 31.10.19 that you are moving back to Spain. I have adapted the notice now after the telecommunications law. This means that the contract ends with a period of 3 months, i.e. on 30.01.2020. You will receive a new confirmation promptly to your e-mail address.

Please note that the cancellation only affects the Internet via cable. If you still have a mobile phone, you have to cancel it separately.

Do you have any more questions?

Best regards

Lars