Invoice issue
Lea33
Digitalisierer
Digitalisierer

Hi,

 

I receive a sms from vodafone asking to pay an invoice within 5 days.

The invoice reference and the amount are not mentionned.

Could someone help me in some private messages ?

 

Thank you !

 

Léa

 

 

 

1 Akzeptierte Lösung

Akzeptierte Lösungen
Lea33
Digitalisierer
Digitalisierer

Hi Su,

 

I could finally solve the problem via e-mail with the customer service.

 

I thank you for your reactivity and wish you a nice friday !

 

Léa

Lösung in ursprünglichem Beitrag anzeigen

5 Antworten 5
Lars
Moderator:in
Moderator:in

Hi Léa,

 

no amount is outstanding for Internet and telephone contracts via cable. Maybe you still have a mobile phone contract and therefore you received the SMS? What is the sender's phone number?

 

Best regards

Lars

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Lea33
Digitalisierer
Digitalisierer

Hi Lars,

 

I received a sms from this number : 09001220774

 

Waiting for your answer,

 

Best regards,

 

Léa

Su
Ex-Moderator:in
Ex-Moderator:in

Hi Léa,

 

I´ll check this issue.

 

Please send a PN including your mobile phone number and your customer password.

 

Greetz

Su

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Lea33
Digitalisierer
Digitalisierer

Hi Su,

 

I could finally solve the problem via e-mail with the customer service.

 

I thank you for your reactivity and wish you a nice friday !

 

Léa

WolfgangF
Ex-Moderator:in
Ex-Moderator:in

Hi @Lea33,

I've marked your last return info as a solution.

With that I also close here.

Have a nice rest of the weekend

WolfgangF

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