Internet slower after upgrade

[CarlosA]

Hallo,

I recently upgraded my internet to 1000 MBPS. However since that upgrade my internet has slowed down significantly and become almost unusable. I'd like some help to get my internet speed up or simply return to my previous plan. Thank you.

Ich habe kürzlich mein Internet auf 1000 MBPS aktualisiert. Seit diesem Upgrade hat sich mein Internet jedoch erheblich verlangsamt und ist fast unbrauchbar geworden. Ich hätte gerne Hilfe, um mein Internet zu beschleunigen oder einfach zu meinem vorherigen Plan zurückzukehren. Vielen Dank.

[Moni_GK]

Hello CarlosA,

what contract do you have? (e.g. Internet + Phone 100)

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Send also screenshots of speedtests (with date and time) and tracerts/ pingplotter measurements in case of packetloss or ping problems.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the disturbance (e.g. since beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625)?

In which federal state do you live?

Greetings Moni