DHL delivery problem

[conita]

Hi,

I've got a problem with my order of Kabel Deutschland. DHL failed to deliver my package box. The online tracker says: "Die Sendung lagert bis weitere Maßnahmendurch den Absender verfügt werden". It also says that they could not find my name in the postbox/doorbell. I chose to deliver it at my office, so my name wont be in the postbox, I'm not sure why they didn't try to bring it to the floor I specified.

Is it possible to setup a new delivery date and specify that the building is an office or maybe make it possible to pick it up at a package station??

Thanks!

[SebastianSe]

Hi conita,

I would like to take a look at that.

Please send me your full name, address and customer ID via a private message.

Kind regards,

Sebastian