Cost of the new router

[yanrbin]

Dear Sir/Madam,

Kundennummer: xxx
Vertragsnummer: xxx

Regarding my new contract (xxx), your colleague didn't tell me that there will be this charge of 29.99€ fee for changing the router. The old router has been almost 5 years old and doesn't support the new 100m contract well. That's why I called and agreed to get a new router and send the old one back for free.
If now the router will cost 29.99€, I would decide to cancel it and get a new router by myself. The overall service is disappointing to me so far.

Edit:  Personal data do not belong on the internet where they are visible for any- and everyone.

[Nancy]

Hello yanrbin,

so that I can have a look at the whole thing and check it, I need your customer data. Please send me your customer number, name and address by private message and then report again here in the article.

Best regards

Nancy

[yanrbin]

Hello, Nancy,

I have sent you the data you requested. I also need an answer asap so I don't lose the 14 days' cancellation right.

Thank you.

[Nancy · Accepted solution]

Hello yanrbin,

thank you for your data.

I have checked and you will not be charged for changing the device in your case. Your colleague has waived the fees. Unfortunately the costs are listed in the letter to you, which is a bit confusing. But you don't have to worry, everything is stored in your data.

Do you have any questions?

Best regards

Nancy

[yanrbin]

Not any more.

Thank you, Nancy!

[Tina]

Hello yanrbin,

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina