Contract termination after leaving Germany

[Dasheng]

hallo,

my problem is that

I have sent two termination letters in half year, but have not received the confirmation yet.

Now I know the reason from your service, my contract is Kabel, but I sent letters to Ratigen.

Moreover, I have sent the boxes back also to Ratigen. 

please tell me what should I do now, that will be really nice I could solve the problem this time, because I have paid without service for half year......I  know my mistake, but please help.

thank you very much! 

[Thomas]

Hi Dasheng,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Dasheng]

hallo,

have you recieved my information in private message?

I have sent them 5 days before

looking forward to the reply

thank you!

best regards, Dasheng

[Lars]

Hi Dasheng,

did you move away from Germany? Can you please send me your current address by private message? I'll get everything ready then. Write briefly here in the thread as soon as you have sent the PM.

Best regards

Lars

[Dasheng]

yes, I have moved away, I have sent the current address.

thank you very much!

all the best, Dasheng

[Stephan]

Hi Dasheng,

thanks for your DMs.

We were able to find you letters an your router.

Based on your first letter of November 2018, the contract would have expired on 01.02.2019.

I have terminated the contract immediately and have arranged for the calculated amounts to be refunded from 01.02.2019.

Regarding your question about the amount of the bill: the contract only cost 19,99 Euro in the first year. From the second year you paid the regular price of 44,99 Euro.

Regards

Stephan

[Dasheng]

Thank you Stephan!

I really appreciate it

thanks your work

regards, Dasheng

[Stephan]

You're welcome. Any further questions?

Regards

Stephan