Check contract cancellation

[YehorYehor]

Hi!

I had a contract for the Home Internet, but after a few months I had to leave Germany and move out. I sent router back via DHL. I just want to check my contract cancelation status. Thanks in advance!

Edit: Moved from "Vertrag - Internet, Telefon & TV über DSL". Jens-K

[Jens-K]

Hi YehorYehor,

welcome to the Vodafone Community!

which tariff did you use and to which address did you send your cancellation?

Did you receive a cancellation confirmation?

Regards,

Jens

[YehorYehor]

First five months for free and then 20 euros per month

[YehorYehor]

I got a router via DHL and I just used free back delivery form from the router's box. As far as I remember the address was Kundenservice, 99116 Erfurt.

[YehorYehor]

I hadn't chance to wait for a cancelation confirmation via post. I attached my email for contact, but haven't yet gotten any response. 

[Tina]

I'll take a look. Send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

[YehorYehor]

Thank you for your help! I've sent all available info.

[Tina]

We've received the device. Unfortunately you did not inform us of your new address. The cancellation is deposited at the end of the contract period. Send me your new address in a pn and I will correct it.

Best regards

Tina

[Tina]

Thank you for the pn. I've terminated your contract now.

Best regards
Tina