Frage
Antwort
Lösung
am 10.01.2019 20:02
Dear Sir/Madam,
I am writing to ask for help in cancelling my vodafone kabel contract. In the end of last October I experienced abuse from my boyfriend that led me to leave Germany and go back to my home country of Egypt, where I was prescribed intensive psychological treatment for at least a year. This means I will not be coming back to Germany anytime soon.
Before I left the country I left my keys to a friend who has collected the modem router and can return it back. Even though my contract's earliest end date is June 2019, since I'm not going to be using the internet service I would like it to be canceled. Please assist me in any way possible.
am 11.01.2019 13:27
Hi aghoneim,
welcome to our Community.
I believe we can be of help to you in your difficult situation.
For a closer look I need some information from you. Please send me a private message with the following information:
your name
your address
your customer number
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan
am 11.01.2019 20:03
Hi Stephan,
Thank you very much for your reply. I have sent you the information you requested.
All the best,
Ahmed
am 12.01.2019 11:41
Hi aghoneim,
thanks for your pm.
I could see, that you already wrote us in December. I took this mail to adjust the cancellation. The contract ends now on 17.03.2019. That is the earliest possible date according to the legal regulations.
Please in form your friend that he/she send back the router to this address:
Vodafone Kabel Deutschland
Am Tower 222
90475 Nürnberg
Many thanks for that and all the best for the future.
Regards
Stephan