Cancellation of Internet Contract

[Bobfone]

I have a Vodafone Cable Contract with tariff: Red Internet & Phone 200 Cable.

In a span of 6 months, I had to move on the connection using the moving service since I was forced to change apartments. The landlord wont allow me to use my Vodafone connection since I have the connection he has in place. 

Therefore, there is no scope for the internet connection that I am paying for. Given the situation is not in my favor, I can not use this connection. 

[Stephan]

Hi Bobfone,

we can have a look at this. Please send me a private message with your new address and I will have a look, how to proceed here.

Please reply here, when you've sent the pm.

Regards

Stephan

[Bobfone]

Thank you Stephan, I have just written a private message to you

Regards

Sowbhagya

[Stephan]

Hi Bobfone,

thanks for the pm.

At your new address is our internet via cable not possible. So we can cancel your current contract prematurely.

All I need is another pm with your customer data:

your name

your address

date of birth

your customer number

date of the move

the link of this thread

Please reply here when you have sent the private message and I'll do the rest.

Regards

Stephan

[Bobfone]

Hello Stephan,

I have just replied to you via PM.

Thanks

Sowbhagya

[Thomas]

Hi Bobfone,

can you please tell us the exact day of the move?

Regards

Thomas

[Bobfone]

Hi Thomas,

I have already moved to the new apartment on 1st May 2019 and have a rental contract in hand. 

I wrote to Stephan in a PM with the relevant details and appreciate if I can get help to cancel as soon as possible. 

Regards

Sowbhagya

[Thomas]

Hi Bobfone,

we terminate the contract with a period of 3 months. The period begins with the day of the removal.

Regards

Thomas

[Bobfone]

Thanks for your reply Thomas. Can you let me know which is the day of removal?

Also do I need to send back the equipment - please can you give me the address to send it back

[Thomas]

Hi Bobfone,

you'll get a termination confirmation. There you will find all further information.

Regards

Thomas