Canceling open orders

[Nima_Ba]

Hi, I had a Vodafone contract I moved to some new apartment and the new place also supports vodafone. at first I tried to fill in the form for movement and accepted all the costs but there was no effect and I had this message afterward in my protal "Vertrag abgelaufen: Du kannst Deine Kabel Deutschland-Produkte nicht mehr nutzen."

so I decided to buy a new contract and I did it by the help of your colleagues through hotline but as he was explaining how I should cancel my prev contract and cancel my open movement order the call hangup so probably now I am left with two contracts and one open order!

my customer number is: ***

please help me how can I proceed now.

Edit: @Nima_Ba Customer number removed. Please do not post customer data publicly. 

[Nima_Ba]

Hi Lars,

Thanks to your help, today we had the technician and he could fix our problem. now we have internet 🙂

Regards

[Lars]

Hi Nima_Ba,

great, I'm happy it finally worked out.

I close the thread with it. If you have any questions, just contact us about a new thread.

Best regards

Lars