Additional Digital Recorder and International Portuguese Cable

[Lokuso]

Hello,

I have just now gotten access to the mein kabel portal to check your invoices and you are charging me 2 times for the same thing when I only use it once. My customer number is ***. Please remove the extra digital recorder which I have received and not opened. I thought it was for in case the other failed and remove the extra international Portuguese connection. 

They are under the Vertragsnummer:***

Please help me,

Thanks

Alexandre

Community-Team: Removed personal data

[Lokuso]

Hi I got the contract cancellation which will only happen in 1 year even though I do not use the service.. this is really bad and sad how you scam your customers and do not allow them to change at any point their preferences. I had Vodafone in Portugal and they were very good in any situation that I had issues... 

I received the contract resignment. When do I have to send the HD recorder and other stuff back ?

Have you changed my plan to the 200 mbits already ?

Thank you!

[Thomas]

Hi Lokuso,

the TV contract is a fixed-term tariff. Therefore it cannot be terminated at any time.

We have also commissioned the changeover for the Internet & Phone tariff.

Regards

Thomas