Modem/Router defekt

[Walrus]

Hi, I have cable Internet contract since 2015 (when it was Kabel Deutchland). Recently upgrade my contract to

a download speed of 200 Mbit/s. Unfortunately the cable modem is not providing high speed with WLAN.

Using LAN the speed is OK-ish between 150-180 Mbit/s, but measuring over the same computer/ same browser/ same time the max speed on WLAN is 50 Mbit/s. Measurments were done at 30cm from the modem, and repeated at different times/dates.

I tried all the optimizations suggested by the vodafone article 'Wie optimiere ich die WLAN-Leistung?' and following the manufacturer manual with no success. The modem model is Hitron CVE-30360 which has no 5GHz and according to manufacturer it can get up to 300 Mbit/s in WLAN.

I have this modem since 2015 and it cannot cope with my high speed Internet.

I kindly request the replacement of the modem which suits my new Internet plan and can get the expected speeds.

Thank you

[Tina]

Hello Walrus,

welcome to our community. Nice to see you.

If you agree, you will get a new ( up-to-date ) cable router. The exchange is free of charge. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Walrus]

Done! 

thank you for your quick answer. 

Best

[Tina]

Hallo Walrus,

where should the package be sent?

The return address for your old modem will be sent to you with the confirmation.

Best regards

Tina

[Walrus]

Hi Tina,
I sent you the address by private message.

Thank you

[Tina]

Hello Walrus,

You'll get a new cable router in the next few days. As soon as it is there, send the old cable routerback. You will find the address in the confirmation.

Best regards

Tina