Urgent. Old contract still not cancelled. Changed from Red Internet Phone DSL to 2play Jump. Help!

[kleidi90am]

Dear Vodafone Community, 

At the beginning of April 2020, I moved to a new apartment. I was offered from Vodafone to change my contract to 2Play Jump, because at the new apartment there was cable connection. My previous contract was Red Internet & Phone 50 DSL. 

I agreed to change and start the new contract on April 1. I was told by your college to whom I talked on the phone that the old contract would end the moment the new one started. 

But I have just noticed that my old contract still continous and I am still paying for it. This is a big problem for me. I am currently paying for two contracts.  

I received a letter for returning my old hardware  by Vodafone, and I have already sent back the hardware that I used for my old contract. ( I think this means that Vodafone knows that I don't use my old contract anymore, but why haven't they ended my contract? ) 

I also need the cancellation confirmation document, because my new contract was made on bill of exchange offer ( Wechselangebot ), and if I don't send the proof within the coming days I am going to be charged even more for my new contract.

Thank you in advance!

Kleidi

[Andre]

Hey kledi90am,

if it was a change from dsl to cable with special conditions (Wechselangebot) , the dsl contract should've been cancelled already.

Please send me a private message with your unitymedia customernumber & the activationdate. Also please your DSL customernumber.

I'll have a look into this.

To send me a private message, please click on my name/avatar. Then the big red button on the right side "Diesem Benutzer eine Nachricht senden".

Best regards,
Andre

[kleidi90am]

Hello Andre, 

thank you for your reply. 

I have already sent you on private message the information that you required. 

Best regards, 

Kleidi