Need help with new contract

[taha_bal]

Hello,

I've applied for cable contract for the apartment i'm going to move at start of April. The modem and the papers have reached me, but even though i've told the staff in support on the phone that i wanted the contract to start from the beginning of April, i've just got an SMS saying that i should connect my device and start it in 5 days.

Been trying to connect to an actual person at support hotline with no luck, mostly because i don't speak any German.

What should i do ?

[Lars]

Hi taha_bal,

can you tell me which German province you are from?

Best regards

Lars

[taha_bal]

I reside in Berlin.

[Lars]

Hi taha_bal,

ok, then I'll take a look at it.

Please send me the following data via private message:

- Customer number

- Name

- Address

- Date of birth

- Desired date of activation.

Contact me briefly here in the thread when you have sent the PM.

Best regards

Lars

[taha_bal]

Thanks for the help, i've sent you the details through private messages.

[Lars · Accepted solution]

Hi taha_bal,

I have now noted the start date 31.03.2021. You can ignore the SMS. Do you have any further questions?

Best regards

Lars

[taha_bal]

No, that was my only worry.

Thanks a lot for the amazing help ! 🙂

[Lars]

Hi taha_bal,

with pleasure 

Then I will close the thread. If any questions arise again, feel free to contact us via a new thread.

Best regards

Lars