English speaking customer support

[soshishimada]

Hello. Due to my incapability of German language, I'd like to consult a customer support centre in English regarding the termination of my contract.  

Is there an English customer support centre?

[DanyG]

Hi soshishimada,

welcome to our community.

What can I do for you?

BR,

Dany

[soshishimada]

Since I moved to a new apartment and your company's service isn't available in my new room, I'd like to terminate the contract. For this, what procedures do I need to follow?

[DanyG]

Hi soshishimada,

if you used a DSL contract and we can't provide you an equivalent connection at your new address, you have a special termination right.

Please send us your registration certificate via our contact form.

BR,

Dany

[soshishimada]

Thank you for your reply.

I contacted your company from the link you provided a couple of times.

However, no one has replied yet and I'm waiting for more than a week.

Could you help?

Best regards,

Soshi Shimada

[soshishimada]

sorry for the typo

*I have sent messages a couple of times via the link you provided.

[DanyG]

Hi soshishimada,

I'm really sorry it didn't work. Then please send me a private message with your customer number, your customer password and your registration certificate.

BR,

Dany