mail for complaints

[IsidoraP]

Hello!

i have issues with my call ya prepaid account. I want to contact someone, in english , since I do not speak german but this is impossible till now. the issues are complicated and i cannot expplain them by phone.

is there a solution?

IsidoraP

[IsidoraP]

Hello!

i want to travel to the EU with my call ya phone. Is roaming available? should i buy and extra data program?

IsidoraP

Community-Team: Changed subject

[IsidoraP]

I do not seem to understand the call ya top up procedure.

I keep topping up , i have money on my account but the programs never get included/.

IsidoraP

Community-Team: Changed subject

[IsidoraP]

Hello!

i want a bigger data program on call ya but i never seem to get one. can someone instruct me on such a program?

kind regards

IsidoraP

Community-Team: Changed subject

[Mav1976]

Hi @IsidoraP,

Let me summarise your asking: 

• EU roaming
• topping up credit
• more data volume

Can you tell us what CallYa tariff you are currently using?

You can use the MeinVodafone app to get the information or the tariff manager (free of charge) 22044 by call. Press 4 to change the language into English.

[Boris]

Hey@IsidoraP,

you can send me a PN with your issue and we will take care of it if that´s okay for you.

regards

Boris