CallYa free ticket: Customer password unknown

[chupeng]

Hello,

I face the same problem as many users before me. I bought the CallYa card in Rewe about six months ago. In order to use MeinVodafone, I need the customer's password. However, I didn't remember I have such a password. Could you please help me? Thank you very much.

Best regards,

chupeng

[Mav1976]

Hi @chupeng,

Either a moderator hook up in your thread (could be a while because they won't here 24/7) or you fill in the form (InfoDok 265). https://www.vodafone.de/infofaxe/265.pdf

Send this form via contact form http://www.vod.af/Kontakt to Vodafone. The change takes 2-3 days and you will get a SMS about it. 

Addendum: I forgot that only within 90 days a moderator can send you your customer password via email. After that it's only possible to change the customer password with the InfoDok 265. 

[chupeng]

Hello, thank you so much for your kind reply. So I need to fill in the form and after submitting it , I will be informed by a short message, right ?  Thanks again. I wish you have a nice day.

Best regards,

chupeng

[Mav1976]

Hi @chupeng, yes that's right. I read that in other threads.

[Ramona]

hello @,

if the registration of your phone number was not more than 90 days ago, i can send you the password by mail. i need the e-mail address for this.

you can also assign a new password. please use the following form:

https://www.vodafone.de/infofaxe/265.pdf

kind regards

ramona

[chupeng]

Hello, thank you for your reply. I have filled in the form and try to submit it through the link in the form. However, I have met a problem. There is a question about the product that I need to choose. No matter which one I choose, the system always reminds me to check the input and I can't proceed to next step. I don't know how to fix this problem.

[chupeng]

Hello, I forgot to remind you that your can the screen snap in the attachment for more detailed about my problem. Thank you.