Frequent problems, router shutdown

[Danyaaa]

I have Vodafone Station
For 5 months I have been experiencing serious internet problems such as packet loss, 
When the router craches it doesn't work until you reboot it several times. It takes off 3 times a day. and many other reasons. 
Vodafone support said that they don’t see any problems, 
but I’m already tired of using such poor internet and paying 40 euros a month.
Below I will provide the logs in the router
10/19/2023 22:19:36 [88000102]: k1_SSID Device A8:BB:50:5E:0D:5A disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=8.
WLAN
10/19/2023 17:08:47 [88000102]: k1_SSID Device DA:EC:36:68:78:D4 disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=3.
[88000102]: k1_SSID Device C2:DB:E8:75:C0:18 disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=3.
WLAN
10/20/2023 02:03:12 [88000102]: k2_SSID Device DA:EC:36:68:78:D4 disconnected from SSID Device.WiFi.SSID.2 REASON-CODE=4.
WLAN
10/19/2023 23:28:16 [88000301]: k1_SSID Configuration Changed. ACS Setting Channel = 1.
WLAN
10/19/2023 23:25:01 [88000102]: k1_SSID Device C2:DB:E8:75:C0:18 disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=1

[Danyaaa]

I would like to thank you in advance if anyone can help, this problem makes me hate using the Internet..

[MariaK · Accepted solution]

Our customer support team can take a look at it.

To do this, we need personal information from you.

Please contact us via one of the following channels:

WhatsApp chat on 0172 1217212.

Facebook service page at vod.af/FB-Service

Twitter service page at vod.af/vfservice

[Danyaaa]

It’s insane. I’ve been waiting for two days for a solution to the problem, the employees simply don’t want to help me, they wait for the end of working hours and stop responding. A new employee writes in the morning, and again replies once every 4 hours.

[Chr1ssy]

@Danyaaa 

We're sorry it takes so long in the dms. 😔

The dms are worked off chronically, so it might take some time, will we can reply.

I just can ask for more patience. 

Also, since your post is marked as solved, i will close it now. Pls stay on the channel where we are in contact already. 🙏

Best regards

Chr1ssy