Modem activation issue
JeffK
Daten-Fan
Daten-Fan

Hi,

 

Sorry for English, but my German is not good and I really need your help.

 

I don't have Internet access since March 6.

Only https://kabelmodemaktivieren.vodafone.de/ opens.

 

I reissued Aktivierungscode but can't activate the router.

Router: CBN CH7466CE (Firmware version 4.50.20.3)

 

The activation ends with this message:

Es ist ein technischer Fehler aufgetreten, bitte versuchen Sie es später noch einmal.

 

In browser's developers tool I see that it fails here:

 

Request:
URL: https://kabelmodemaktivieren.vodafone.de/api/devices/xx:xx:xx:xx:xx:xx
Request Method: POST
Status Code: 422 
Remote Address: 10.16.129.14:443


Response:
{"errors":{"devices":["technical_error"]},"_links":{"self":{"href":"https:\/\/egf.kabeldeutschland.de:50254\/api\/devices\/xx:xx:xx:xx:xx:xx"}}}

 

 

This is the same router that we have used for a while, the same account and the same cable plug in the wall.

 

I tried the activation in different browsers and also tried the connection with an ethernet cable - no luck.

The router were reseted to the defaults settings and it didn't help too.

 

I don't get what is wrong.

 

Could you please help with the activation?

1 Antwort 1
pRo-Marco
Moderator:in
Moderator:in

Hi JeffK,

 

there is no need to activate a provider-device. It installs itself. Did you cancel the contract? Did something change since the issue started?

Kind regards

Marco

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