Frage
Antwort
Lösung
am 14.03.2021 10:15
Hi,
Sorry for English, but my German is not good and I really need your help.
I don't have Internet access since March 6.
Only https://kabelmodemaktivieren.vodafone.de/ opens.
I reissued Aktivierungscode but can't activate the router.
Router: CBN CH7466CE (Firmware version 4.50.20.3)
The activation ends with this message:
Es ist ein technischer Fehler aufgetreten, bitte versuchen Sie es später noch einmal.
In browser's developers tool I see that it fails here:
Request:
URL: https://kabelmodemaktivieren.vodafone.de/api/devices/xx:xx:xx:xx:xx:xx
Request Method: POST
Status Code: 422
Remote Address: 10.16.129.14:443
Response:
{"errors":{"devices":["technical_error"]},"_links":{"self":{"href":"https:\/\/egf.kabeldeutschland.de:50254\/api\/devices\/xx:xx:xx:xx:xx:xx"}}}
This is the same router that we have used for a while, the same account and the same cable plug in the wall.
I tried the activation in different browsers and also tried the connection with an ethernet cable - no luck.
The router were reseted to the defaults settings and it didn't help too.
I don't get what is wrong.
Could you please help with the activation?
am 17.03.2021 15:09
Hi JeffK,
there is no need to activate a provider-device. It installs itself. Did you cancel the contract? Did something change since the issue started?
Kind regards
Marco