Internet frequently down

[lucoceano]

Hi,

My internet connection is frequently down, when running the diagnosis in the EasyBox 805, this is the message I get:

The following issues or information are present:

Error Codes

100304,200102

Very annoying behaviour, happens sometimes twice per day.

[Andre]

Hey lucoceano,

frequent disconnects are most likely a result of a defective landline , or router.
You can try to reset the easybox 805 to factorydefaults & reconfigure it with the modeminstallationcode.

If this is not working, my colleagues from the technical department need to have a closer look.
Since this community is mainly focused on customers helping other customers, i can't open a ticket for you.

In this case please call the customer support under 0800 172 1212,  so that they can check your landline.

Cheers,
Andre