Sorry that i will write in english
reason to write:
Vodafone respect you, if u thier costomer only🙄🙄, the Show no responsibilty if mobiles bought by them.
Problem:
Got asamsung fold 2 from Vodafone costomer, sadly for no reason Black ink spread from hinge connect the 2 displays. IT spread and covered half of every screen.
Reason:
I suspect hinge connect Displays. IT was Not easy fold or u fold.
What Vodafone and Samsung Did:
Samsung sent me to Vodafone and Vodafone to samsung🔄 3 times😢😢
in end:
Vodafone said they will replace IT if i bring sell contact from owner😊, after i brought IT, they said they must Check IT, if its warranty Case or no( every fold 2 Has free 1 year care Plus)
Then:
after 100 calls and 6 different Vodafone Shops in munich( Vodafone replace Center recomended going there) no body accept to Check it🙄🙄.
Then:
Vodafone replace Center sent me stamp to Send it to them😁.
FINNALLY after 100 calls and every one mislead me. 🐥(i felt im Ball every one throw IT to the other🙄🙄
result:
today i got Email saying My fold2 consider damaged( out of warrant) and 2 options🐒🐒
pay 800 for repair🛃 BOOM😢😢😢
Or pay 33 Euro for checking it🤔🤔
react:
I wrote them why nö warranty? What is damaged to consider IT out of warrant??? Could u Show me pics?
No reply for my email.
Called them, Just same game, im Not from Service Departement) , (no Information, u are Not Vodafone costomer)
Want to say :
Samsung fold 2 Has instable structure. which make IT easy to get scratches, Display Problem,
Seems Samsung use poor materials to make mobile easy damaged) then put blame in costomers🐒.
What i want
Does any one have similar issues with fold2 or warranty? Am i the only Bad guy?
Vodafone and Samsung made me loose Hope and trust.
Vodafone keep wasting our time and energy, talking to costomer Service ( every one say other Things)
They give me to 4 August 2021 to pay 800 Euro for repair. or Send it back and i pay 33 Euros.
i Feel injustice, any Thing can consider out of warranty, ( as excuse). solving people Problems Not an Option in Samsung and vodafone( im Sure My fold 2 was Not droped or damaged)
any Suggestion? has any one same experiance?
Adjusted font, MS
