Error in setting up auto top-up with commerzbank

[rahulkonduru]

Hello,

Sorry that I have to write in English. Im new here.

I have taken a CallYa prepaid card in the store. However, I would change the plan now. When I try to change the plan on Mein Vodafone app, it asking me to setup auto top-up with atleast 20 euro with my bank. When I try to setup the auto top-up with all my details using Commerzbank, I get an error saying "The approval was not successful" .

Attached the screenshot for reference.

Any help is highly appreciated.

thanks

Rahul

[Mav1976 · Accepted solution]

Hi @rahulkonduru,

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@rahulkonduru  schrieb:

(...)

I have taken a CallYa prepaid card in the store. However, I would change the plan now. When I try to change the plan on Mein Vodafone app, it asking me to setup auto top-up with atleast 20 euro with my bank. (...)

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In what tariff do you want to change? I guess you want to change into CallYa Digital tariff?

If so you have to set up a SEPA direct debit mandate. When you want to change into CallYa Digital maybe you can try the online form (only in German, but it should be self-explaning). 

If you get an error message there too, please tell us the message. 🙂

In the past I read that systems of some companies had issues to integrate some IBAN. 

[rahulkonduru]

Thank you for the link, I have applied through the link. Hope it works.

[Mav1976]

Keep us updated, @rahulkonduru. 🙂

[BiancaW]

Hello rahulkonduru,

if you have not received any feedback for the changeover in the course of the day please contact us again 

Many greetings

BiancaW

[rahulkonduru]

Hello,

I received a confirmation that my plan switch is successful.

Thanks a lot for the help.

Cheers!!

[Mav1976]

Hi @rahulkonduru,

Glad to read that your request is solved now.
Maybe you can set the solution (Lösung) button to that post you think that's it?
Then we can closed your thread.

[KerstinV]

We were very happy to help you 🙂

Kind regards, Kerstin V