Frage
Antwort
Lösung
am
22.02.2021
14:56
- zuletzt bearbeitet am
22.02.2021
15:03
von
Kurtler
Hello,
In September we have requested the cease of the following circuits but we are still being invoiced, for the following locations:
Can you please proceed with their cancellation asap?
Edit: @ncosta Addresses and invoice removed. Do not post personal information publicly. Best regards Kurtler
am 22.02.2021 15:07
Understood. So, what should i do?
22.02.2021 15:09 - bearbeitet 22.02.2021 15:15
Wait until a moderator response here. You can send your data to him via PM.
Best regards Kurt
am 23.02.2021 11:46
I have been not contacted yet. Any updates?
am 23.02.2021 17:12
Hi ncosta,
I'm afraid I don't quite understand.
Did you have cable internet connections at multiple addresses? If so, do these contracts also have terms.
If you cancel these contracts, they will only be terminated at the end of the terms. The termination dates are then stated in the termination confirmations for these contracts.
Regards
Stephan
am 23.02.2021 18:46
Hi there,
that's correct. But in some of them and although we had requested to be cancelled and they're still being invoiced. To whom i can address these issues?
Thanks!
am 24.02.2021 15:06
Hi ncosta,
please have a lokk to the contract papers. With the customer data in this papers you can address your cancellation request via this cancellation form.
Regards
Stephan
am 24.02.2021 18:07
Hi,
we're talking about multiple contracts coming from a business company.
There is a hotline number where we can call and ask for the cancelattion of these?
am 24.02.2021 19:58
Hi ncosta,
you can find the necessary contact data for your business contracts also in you papers. But the language might be a problem. Do you have colleagues who can discuss this in German?
Regards
Stephan
am 24.02.2021 20:15
Hi,
yes i have a colleague.
Can you confirm the phone number is one of these:
Kundenservice
Kontakt
Bei Storungen
0800 278 70 00
www.vodafone.de/kabelkontakt
0800 526 66 25
Regards,