[ENG] CANCELLING WLAN OPTION FOR MY CABLE INTERNET

[cable_not_cabel]

Hello,

I have a Giga Kombi contract including cable internet with Vodafone and normally, there is a fee of 2.99€/month that I am paying for activation of the wireless option of the router. I wanted to cancel this via form in "MeinVodafone" on 10.12.2020, however, there is no action since then and I am still paying for this option.

My German is not good and I cannot have this solved on the phone.

Can anyone help me with this detail?

Best Regards,

cable_not_cabel

[cable_not_cabel]

Hello,

I added the email that I sent before (it was dated back to 09.12.2020 instead of 11.12.2020) and the screenshot of my invoice for January 2021 that shows I am still paying for this service.

Best Regards,

Edit: @cable_not_cabel Invoice removed. Please do not post personal information publicly.

[Nancy]

Hello cable_not_cabel,

something didn't work out. Unfortunately, no cancellation of the WLAN option has been received via our contact form. That's why you didn't get a confirmation. I've set it for you now and you'll get another confirmation on it.

Best regards

Nancy

[cable_not_cabel]

Thank you @Nancy !

I am a bit confused how my request didn't arrive back then although I received a confirmation email from Vodafone customer service. Anyways, is it possible to receive a refund/or discount for the upcoming invoices in regarding to my request in 09.12.2020?

Best Regards,

[Thomas]

Hi cable_not_cabel,

sorry, this is not possible. The cancellation has not arrived. Which form was used for it?

Regards

Thomas

[cable_not_cabel]

Hello Thomas,

I signed in to kabel.vodafone.de/meinkabel with my login account and then followed these steps:

Frage Julia>I typed WLAN-OPT Kündigung>as an answer, there was an option for "email", I clicked that>a form openned and I write "I want to cancel wlan-opt"> I send the form>I received a confirmation email from Vodafone Customer Service stating my form has gone successfully (I attached it in this message as well).

I believe I didn't do anything wrong but it is a bit annoying for me to pay extra two months for this service although I wanted to cancel it as it was indicated on vodafone's systems. 

I added screenshots from the steps I explained above:

formstep 1step 2

Best Regards,

cable_not_cabel

[Stephan · Accepted solution]

Hi cable_not_cabel,

thanks for the attachment. With that proof, I edited the cancellation for the WiFi-option to 7. January 2021.

And I deleted the attachment because of your private mail address.

Regards

Stephan